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Created by Learnvito-Sourcing
English
This course provides an exploration of Customer Relationship Management (CRM), emphasizing its role in building lasting customer relationships and driving business growth through effective strategies and implementation. Key areas include understanding CRM's significance in competitive markets, implementing retention strategies, and leveraging CRM tools. You will learn the key concepts of CRM, how to design and implement effective strategies, and how to utilize the latest tools and technologies to streamline processes and improve efficiency.
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